Telecom Regulatory Authority of India

Date: Mon, 17 Oct 2005 05:37:40 +0100 (BST)
From: “rahul singh” Add to Address Book
Subject: Fwd: Unresolved - 47 day old complaint ! / Pay damages
To: customercare.del@tatatel.co.in Kindly be advised copy of the complaint is beeing forwarded to:
Telecom Regulatory Authority of India:For The Attn Of APS/CMD
Ministry oF Consumer Affairs:For The Attn Of OSD To MoCANote: forwarded message attached.
————————————————————————–Latest Update:Recieved a call on 14/10/05 from Ms Suchi Tel No.55558807,advising that as the signals are very week in the area / address where the phone is installed therefore she would issue necessary instructions to get the instrument changed. This one would be with an additional antena thereby restricting our mobility of carrying the instruments from one room to another room. Despite agreeing to her lobsided offer till date it is a pathetic state of affair.If you peole are not in a position to handle the issue then just withdraw the services& refund the total amount with interest. Till 13/10/05 the calls were beeng available in the incomming mode . Now even that facility has been with drawn.————————————————————————– Attention TATA INDICOM WALKY .- Consumer Affairs Deptt- Plz Rfr Our( complaint Nos-20475684,20532094,20590410- provided by your Ms. Kaur etc.) various calls to yr coustomer support, earlier e-mails & 14 visits by various representatives in approx past 40 days.( Most recent beeing one Mr Ram on 06/10/05 at 2:30 Pm)Balance 13 names of yr exec,with respective dates and timings with their remarks can be be made available to you if required.This connection belongs to a retired Joint Director of Ministry of Defence. Either activate it refund the total amount-asap.Your carelessness & incompetent service has braught harassment ,inconveniance and misery to a retd.class 1 gazeted officer of Govt of India. Rfr Govt. charter viz a viz Sr Citizen ,and various court rulings in such matters when produced before div. bench of consumer affairs- Followings are the relevent details.One cant even dial your customer care deptt from the telephone. Out going have been barred w.e.f 1st Sept 05.The pre recorded msg says that this fcility is not available on your telephone.Most propably The tower No:Not Alotted./ The E.S.N.No. Not Assigned.Billing Add. Mr S.R.Singh,11-D, Janhit Appartments, Sector -9,Rohini,New DelhiTel No:011-55637388 /WS SGL RATE PLAN. Model No.LSP-340.A/c.No.202219661Bill No.128235451BILL Date.28/9Bill Period:26/8 to 25/9Cr.Limit.1500/-Paid Rs 984/-Vide Cheque No.439700 Dt.30/09/05 ,drawn on SBI Bank Nirman Bhavan Branch -Favouring TATA Teleservices A/cNo.-202219661Payment Includes Usage Charges,Monthly Rentals,DL Intra City Shifting charges with different exchange W.S-06/09/05,Alternate No. Rahul -9810077956.Plz do the need ful. Phone out of order since 01/Sept/05—————————————————————————————–Latest update:13/10/05Further to the above plz be advised that one Mr Manish Malhotra visited to note down the parameters of the telephone again on 12/10/05 at 1:45 pm. He after talking to ome Mr. Chandan over telephone made us speak to him to explain the nature of complaint.Mr Chandan’s tel No.:55558168/9212141567. This visit wos sponcered by your Raja Grden associate. ——————————————————————————–——————————————————————————–
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Forwarded Message [ Download File | Save to Yahoo! Briefcase ] Date: Thu, 13 Oct 2005 05:49:38 +0100 (BST)
From: “rahul singh”
Subject: Unresolved - 43 day old complaint ! / Pay damages
To: customercare.del@tatatel.co.in HTML Attachment [ Download File | Save to Yahoo! Briefcase ] Attention TATA INDICOM WALKY .- Consumer Affairs Deptt- Plz Rfr Our( complaint Nos-20475684,20532094,20590410- provided by your Ms. Kaur etc.) various calls to yr coustomer support, earlier e-mails & 14 visits by various representatives in approx past 40 days.( Most recent beeing one Mr Ram on 06/10/05 at 2:30 Pm)Balance 13 names of yr exec,with respective dates and timings with their remarks can be be made available to you if required.This connection belongs to a retired Joint Director of Ministry of Defence. Either activate it refund the total amount-asap.Your carelessness & incompetent service has braught harassment ,inconveniance and misery to a retd.class 1 gazeted officer of Govt of India. Rfr Govt. charter viz a viz Sr Citizen ,and various court rulings in such matters when produced before div. bench of consumer affairs- Followings are the relevent details.One cant even dial your customer care deptt from the telephone. Out going have been barred w.e.f 1st Sept 05.The pre recorded msg says that this fcility is not available on your telephone.Most propably The tower No:Not Alotted./ The E.S.N.No. Not Assigned.Billing Add. Mr S.R.Singh,11-D, Janhit Appartments, Sector -9,Rohini,New DelhiTel No:011-55637388 /WS SGL RATE PLAN. Model No.LSP-340.A/c.No.202219661Bill No.128235451BILL Date.28/9Bill Period:26/8 to 25/9Cr.Limit.1500/-Paid Rs 984/-Vide Cheque No.439700 Dt.30/09/05 ,drawn on SBI Bank Nirman Bhavan Branch -Favouring TATA Teleservices A/cNo.-202219661Payment Includes Usage Charges,Monthly Rentals,DL Intra City Shifting charges with different exchange W.S-06/09/05,Alternate No. Rahul -9810077956.Plz do the need ful. Phone out of order since 01/Sept/05—————————————————————————————–Latest update:13/10/05Further to the above plz be advised that one Mr Manish Malhotra visited to note down the parameters of the telephone again on 12/10/05 at 1:45 pm. He after talking to ome Mr. Chandan over telephone made us speak to him to explain the nature of complaint.Mr Chandan’s tel No.:55558168/9212141567. This visit wos sponcered by your Raja Grden associate.